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SHIPPING & RETURNS

Shipping Policy

The product will be shipped within 48 hours after the order is placed and confirmed.

-PAN India free shipping.
-International shipping charges will be taken care by the customers along with the custom charges/import duty.

Zarya by Silma Fargose offers convenient shipping methods and transparent pricing. We ensure that your order is carefully packaged for safe delivery, so you can trust us with your purchase. 

Return & Exchange Policy

All purchases made on our website are final sale. We do not offer refunds for change of mind.
 
Exceptions: Damaged or Defective Items Only:

We will only initiate an exchange if the received product is damaged or defective. No other issues like dissatisfaction or change of preference are eligible.
 

24-Hour Claim Window

You must report any issue within 24 hours of deliver.​​To file a claim, you must:

  • Highlight the defect/damage clearly,

  • Upload clear photos as proof along with your claim.
     

How to File a Claim

Steps to initiate the process:

  1. Contact us immediately via email or contact form.

  2. Provide:

    • Order number/Details.

    • Detailed issue description.

    • Attachment(s) of photographic evidence

    • Delivery confirmation (date/time)

  3. All this must reach us within 24 hours of receiving your item on by.silmafargose@gmail.com
     

Review and Approval

We’ll assess submitted claims within 2 business days.

  • If approved:

    • We’ll offer either a replacement product or store credit, at our discretion.

    • We’ll send instructions for returning the defective item.

  • If denied (e.g., the claim is late, lacks proof, or damage happened post-delivery), the request will be rejected.
     

Exchange Process

  • Replacements are dispatched once the damaged/defective item is received and inspected.
     

Customer Responsibilities

  • Claim within 24 hours with clear photos showing the issue.

  • Return items unused, with original packaging, following provided instructions.

  • Failure to comply (e.g., late claim, missing photo proof) will lead to rejection.
     

No Returns or Refunds Otherwise

  • We do not accept returns for reasons other than damage or defect.

  • No cash refunds will be issued under any circumstances.

  • Claims outside the 24-hour window are invalid.

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Policy Updates:

We reserve the right to update this policy as needed. Please review it periodically for changes.​

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